Last updated: August 1, 2026

Every Tiny Presence sculpture is personalized from customer photographs. This policy explains cancellations, deposits, approvals, defects, and delivery claims.

40% deposit

A 40% deposit is charged when the order is placed. The deposit reserves the commission and starts order review. The remaining balance is requested only after you approve the digital preview.

Cancellation before artist work begins

You may cancel for a full refund before an artist begins personalized modeling work.

After modeling begins

Once personalized modeling begins, the 40% deposit is not guaranteed to be fully refundable because it pays for custom creative work already allocated or performed. Before preview approval, you may ask us to stop the order, but amounts already earned for personalized work will not be refunded except where mandatory law requires otherwise.

Preview and revisions

Review the preview carefully and request revisions before approval. The number and scope of included revisions will be stated on the product page or order confirmation. Additional or out-of-scope changes may require a new quotation.

Approval and final payment

Written approval confirms that the model is ready for production. The remaining balance is then due. Printing will not begin until approval and final payment are received. After approval and production start, a change-of-mind cancellation or preference change generally does not qualify for a refund, subject to applicable consumer law and the defect, damage, and incorrect-item remedies below.

Defective, damaged or incorrect items

Contact us within 7 days of delivery if the sculpture is damaged, defective, the wrong size, or materially different from the approved preview. Include the order number, a description, and clear photographs. If the claim is approved, we will provide an appropriate repair, replacement, or refund at no additional product cost.

Not normally eligible

Minor color differences caused by screens, small variations inherent in production, customer mishandling, issues approved in the preview, or claims submitted without reasonable supporting evidence are not normally grounds for refund, subject to applicable consumer law.

Refund timing

Approved refunds are returned to the original payment method. Processing time depends on the payment provider and financial institution.

Contact

Email [email protected] with your order number.