Last updated: August 1, 2026
This Privacy Policy explains how Tiny Presence collects, uses, shares, and protects personal information when you visit our website, place an order, upload pet photographs, or contact us.
Information we collect
We may collect your name, email, phone number, billing and shipping addresses, order details, customization instructions, communications, pet photographs, and other files you submit. We may also collect technical information such as IP address, browser, device, referring source, pages viewed, cookies, and security or fraud-prevention signals.
Payment information
Payments are handled by the payment provider selected and disclosed at checkout. Tiny Presence does not directly receive or store complete payment card numbers on its own servers.
How we use information
We use information to process orders and deposits, create previews and sculptures, request approval and final payment, deliver orders, provide support, prevent fraud, maintain security, comply with law, and improve our services. Marketing and non-essential analytics are used only with consent where required.
Pet photographs and customer content
Pet photographs and instructions are used to create and support your order and for internal quality assurance. We will not use identifiable customer photographs for public marketing without separate permission.
Sharing
We may share necessary information with payment providers, hosting and storage providers, email providers, production partners, shipping carriers, fraud-prevention services, professional advisers, and authorities where legally required. We do not sell personal information.
International processing
Because we serve customers worldwide, information may be processed in countries different from your own. We will use appropriate contractual, security, and legal safeguards where required.
Retention
We retain order and transaction records as required for fulfillment, accounting, tax, fraud prevention, and legal obligations. Pet photographs and production files are retained only as long as reasonably necessary for fulfillment, support, quality assurance, and dispute handling, unless you consent to longer use or law requires retention.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, obtain a portable copy, withdraw consent, and complain to a privacy regulator. We may verify identity before fulfilling a request. Mandatory transaction records may be retained even after a deletion request.
Cookies
Essential cookies support security, cart, and checkout functions. Non-essential analytics or advertising cookies are used only with consent where required.
Security and children
We use reasonable technical and organizational safeguards, but no online system is completely secure. Our services are not directed to children under 16, and we do not knowingly collect their personal information.
Contact
Privacy questions or requests may be sent to [email protected].
Service providers. We use service providers for hosting and storage, email delivery, payment processing, production support, shipping, security, fraud prevention, and analytics where consent is required. They receive only the information needed for those services and do not receive permission to use customer photographs for public marketing without separate consent.